Privacy Policy

Effective date: March, 1st, 2026
Last updated: March 1st, 2026

1. Introduction

NELCA Systems Inc. ("NELCA Systems," "we," "our," or "us") is a Canadian company headquartered in Ontario, specializing in the supply of premium parking lifts and custom car elevator solutions.

We are committed to protecting the privacy and personal information of our clients, prospective clients, website visitors, and business partners. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal information.

By interacting with NELCA Systems — whether by visiting our website, submitting an inquiry, requesting a quote, or entering into a supply agreement — you acknowledge and consent to the practices described in this policy.

2. Information We Collect

NELCA Systems collects only the information necessary to serve our clients and operate our business responsibly. The types of information we may collect include:

Contact Information

Full name
Email address
Phone number
Mailing address

Project-Related Information

Installation site address
Site dimensions, photos, and technical drawings
Project specifications, preferences, and configuration details
Communications related to your project (emails, calls, meeting notes)

Financial Information

Billing address
Payment method details (processed securely through third-party payment providers; NELCA does not store credit card numbers directly)
Invoice and transaction records

Website Analytics

Standard technical data (IP address, browser type, device information, pages visited) collected via cookies and analytics tools to improve website performance

3. How We use Your Information

Your information is used exclusively for the following purposes:

To respond to your inquiries and provide quotes;
To design, configure, and supply the lift solution you have selected;
To coordinate manufacturing with our suppliers and delivery with our logistics partners;
To recommend qualified third-party installers when requested;
To provide after-sales support, warranty service, and technical assistance;
To manage billing, payments, and financial records;
To comply with legal, regulatory, and tax obligations;
To improve our services and website functionality.

We do not use your information for unsolicited marketing, and we do not sell your information under any circumstances.

4. Sharing of Information

NELCA Systems does not share your personal information with third parties, except in the following limited circumstances, and only to the extent necessary:

Manufacturers: We share the technical specifications of your project (dimensions, configuration) with our manufacturing partners to produce your lift. Your personal contact information is not shared unless strictly necessary.
Freight carriers: We share the delivery address and contact person for the purpose of arranging shipment and delivery.
Installers: If you request a recommendation, we may share your contact information with our recommended installer(s) — but only with your explicit consent.
Financial and legal partners: Where required for payment processing, accounting, tax compliance, or legal proceedings.
Regulatory bodies: When required by Canadian law or by court order.

We do not share, sell, rent, or trade your personal information with advertisers, marketers, or any other third party for commercial gain.

5. Use of Image, References and Client Content

NELCA Systems recognizes that our clients value the privacy of their homes, properties, and projects.

We will not capture, publish, or distribute any photographs, videos, drawings, or references to your project — including your name, address, or any identifying details — without your prior written consent.
Should we wish to use visual or written content related to your project for marketing, portfolio, case studies, or promotional purposes, we will request your consent through a distinct written authorization form at the appropriate time (typically prior to or during installation).
You may grant, limit, or withdraw this consent at any time. Withdrawal will not affect content already distributed prior to the withdrawal date, but no further use will occur following your request.

6. Data Security

NELCA Systems takes reasonable technical, physical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage systems with restricted access;
Encrypted transmission of sensitive data;
Limited access to personal information on a need-to-know basis within our organization;
Secure disposal of records when no longer required.

While we take all reasonable precautions, no system is entirely immune from risk. In the event of a data breach affecting your personal information, we will notify you and any applicable regulatory authorities in accordance with our legal obligations.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. This typically includes:

The duration of your active project or business relationship with NELCA Systems;
The applicable warranty period on the equipment supplied;
Any additional retention period required for tax, accounting, or legal purposes (typically 7 years in Canada).

Once no longer required, records are securely archived or destroyed.

8. Your Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right of correction: You may request that we correct any inaccurate or incomplete information.
Right of withdrawal: You may withdraw your consent to the collection, use, or disclosure of your information at any time, subject to legal and contractual restrictions.
Right of complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have not been respected.

To exercise any of these rights, please contact our Privacy Officer using the contact details provided in Section 10.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You may configure your browser to refuse cookies or notify you when cookies are being set. Please note that disabling cookies may affect the functionality of certain parts of our website.

10. Contact - Privacy Officer

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact NELCA Systems' designated Privacy Officer:

Privacy Officer, NELCA Systems Inc.
Email: contact@nelcasystems.com
Phone: +1 (437) 326-3102
Address: 21 Sweeney Dr, North York, ON M4A 1T1, Canada

We are committed to responding to all privacy-related inquiries within a reasonable timeframe.

11. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario, Canada, and by the Personal Information Protection and Electronic Documents Act (PIPEDA).

12. Changed to This Policy

NELCA Systems reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.